Refund & Cancellation Policy
Last updated: 18 September 2026

FOHXIO, operated by Bidyut Prabha Dash, sells digital products including social media templates, printable event kits, brand boards and other downloadable or editable digital resources.

All products are delivered digitally. No physical products are shipped.

Refund Eligibility

Due to the digital nature of our products, purchases are generally non-refundable once the digital product has been delivered, downloaded or accessed.

However, a refund may be considered where:

• You were charged more than once for the same order.

• The purchased digital product is technically defective and cannot be accessed or used after reasonable troubleshooting.

• You received the wrong digital product due to an error on our part.

• The product delivered materially differs from the product description.

• A refund is required under applicable consumer law or the requirements of the payment provider processing the transaction.

Refund eligibility may depend on the circumstances of the purchase and whether the digital product has already been accessed or delivered.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

Refund Requests

If you believe you are eligible for a refund, please contact us as soon as reasonably possible after discovering the issue.

Include:

• Your name and email address used for the purchase.

• Your order or transaction details.

• The product purchased.

• A brief explanation of the issue.

We may request additional information reasonably necessary to verify the purchase or investigate the problem.

Where a transaction has been processed by a third-party payment provider or Merchant of Record, the refund may also be processed in accordance with that provider's applicable procedures and requirements.

Cancellations

Orders for digital products cannot normally be cancelled once the product has been delivered or access has been provided.

If you contact us before digital delivery has occurred, we will review the cancellation request where technically possible.

Technical Issues

If you experience difficulty accessing, downloading or using your purchase, please contact us before requesting a refund.

We will make reasonable efforts to provide a working file, restore access, provide replacement access information, or assist with the technical issue.

A temporary technical problem that can reasonably be corrected does not automatically require cancellation of the purchase.

Third-Party Platforms

Some FOHXIO products may require third-party platforms, such as Canva, to access or edit templates.

Customers are responsible for ensuring that they meet any platform or account requirements clearly stated in the product description.

Changes, interruptions or technical issues originating from a third-party platform will be assessed individually. We will make reasonable efforts to assist where the issue affects access to a purchased FOHXIO product.

Refund Processing

Approved refunds will normally be returned through the original payment method or processed by the payment provider responsible for the transaction.

Processing times after approval may vary depending on the payment provider, financial institution and payment method.

Contact Us

For refund, cancellation or product-access questions, contact:

FOHXIO
Operated by Bidyut Prabha Dash
Email: support@fohxio.com

Please include your order details and a brief description of the issue so we can assist you efficiently.